Patient Coordinator
The Patient Coordinator is a fast-paced role suitable for those with experience in patient service or similar roles with a passion for providing an exceptional level of care. Read more to learn how you can make a difference as part of Life IVF’s growing team and how we may be the right fit for you.
Position Details:
We are currently seeking an experienced healthcare professional to join either our Irvine or Arcadia locations in caring for and supporting for our patients. This team provides patients with one of their first impressions of our organization and is a critical part of their patient experience.
The Patient Coordinator manages many aspects of patient experience and clinic operations including medical records clearance, patient management, scheduling, payment collection, triaging, call support, among a variety of others. This role is a backbone of clinical administration and a crucial part of helping parents on their fertility journeys.
It should be noted that this role primarily focuses on medical administration and patient coordination as opposed to back-office responsibilities.
Benefits
Health and dental insurance plans
401K plans available for tenured employees
Leadership and development opportunities
Paid time off and sick days
Company trips, events, activities, and banquets
Responsibilities:
This role may include a mix of various functions, including but not limited to the following
Guide enquiring individuals through the consultation, information gathering, testing, and evaluation processes to begin treatment as a new patient
Assist patients in person, by phone, and via email with questions, treatment plan, medication, and other visit needs to ensure they feel supported and comfortable
Deliver the highest standard of patient service and a friendly, courteous, and professional experience
Develop ideas, collaborate with other departments, and create initiatives to improve the medical practice and standards of patient care
Serve and protects the clinic community by adhering to professional standards, hospital policies and procedures, federal, state, local, and practice requirements
About Life IVF
Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.
Candidate Traits
- Meticulous attention to detail in processing complex medical records
- Warm and friendly personality that is encouraging to potentially sensitive patients
- Strong desire to help patients, passion for healthcare and supporting others
- Outstanding verbal communication skills with compassion, professionalism, and courtesy
- Proactive and always eager to create positive changes for patients, teammates, and the organization
- Quick learner with ability to adapt to ambiguity and problem solve independently
- Humble team player that is comfortable working with diverse patients and colleagues
